Privacy Policy
Last Updated: March 2025
At Dontarix, we believe understanding how your information gets handled shouldn't require a law degree. This policy explains what we collect, why we need it, and what we do with it. We're committed to protecting your privacy while providing quality investment education.
We operate under Irish and European data protection laws, including GDPR. If something here doesn't make sense, reach out. We'd rather clarify now than leave you guessing.
Information We Collect
When you interact with Dontarix, we gather different types of information depending on how you use our services. Not everything applies to everyone, and we only collect what's necessary for the specific service you're using.
Information You Give Us Directly
This includes details you provide when you sign up for our learning programmes, contact us with questions, or participate in our educational content. Typically, this means your name, email address, and sometimes phone number. If you're enrolling in a programme, we'll ask about your current knowledge level and learning goals.
We also collect payment information when you purchase courses or materials, though we don't store credit card details ourselves. That's handled by our payment processor, which maintains its own security standards.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Name and Contact Details | Account management, programme delivery, communication | Duration of relationship plus 3 years |
| Learning Progress Data | Course delivery, progress tracking, certification | Duration of programme plus 5 years |
| Payment Information | Transaction processing, financial records | 7 years (legal requirement) |
| Communication Records | Support, query resolution, service improvement | 2 years from last contact |
Information We Collect Automatically
When you visit our website, we collect standard technical information. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to understand which content works well and where people get stuck.
Our learning platform tracks which lessons you've completed, how long you spend on different topics, and where you pause or replay content. This helps us improve course structure and identify sections that might need clarification.
How We Use Your Information
Your data serves specific purposes. We don't use it for unrelated activities, and we certainly don't sell it to third parties. Here's what actually happens with your information:
- Delivering the educational content you've signed up for, including course materials, progress tracking, and certification
- Communicating about your programme, including updates, schedule changes, and relevant educational resources
- Processing payments and maintaining financial records as required by Irish tax law
- Improving our courses based on aggregated learning data and feedback patterns
- Responding to your questions and providing support when you need help
- Sending occasional updates about new programmes or content that matches your interests (you can opt out anytime)
- Complying with legal obligations, including financial record-keeping and regulatory requirements
Legal Basis for Processing: We process your data based on several legal grounds under GDPR. When you sign up for a programme, we need your information to fulfill that contract. For marketing communications, we rely on your consent, which you can withdraw anytime. Financial records are kept to comply with Irish legal obligations. Some processing is based on legitimate interests, like improving our courses, but we always balance this against your privacy rights.
Sharing Your Information
We work with a small number of trusted service providers who help us run our programmes. They only get access to information they need for their specific role, and they're bound by confidentiality agreements.
Service Providers We Use
- Payment processors for handling transactions securely
- Email service providers for sending course materials and communications
- Learning platform hosts that store and deliver course content
- Analytics tools that help us understand how people use our website
- Customer support software for managing queries and assistance requests
Some of these providers are based outside Ireland but within the European Economic Area. When we use providers outside the EEA, we ensure they provide adequate protection through standard contractual clauses approved by the European Commission.
We'll share information with authorities if legally required, such as responding to court orders or regulatory investigations. We'll also disclose information if necessary to protect our rights or prevent fraud, but we'll notify you unless legally prohibited from doing so.
Your Privacy Rights
Under Irish and European law, you have significant control over your personal information. These aren't just theoretical rights. We've set up straightforward processes to help you exercise them.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this in a commonly used electronic format within one month.
Correct Inaccuracies
Update or correct any information that's wrong or incomplete. You can do some of this directly through your account settings.
Delete Your Information
Request deletion of your personal data, subject to certain legal exceptions like financial records we're required to keep.
Restrict Processing
Ask us to limit how we use your information in specific circumstances, such as while we verify accuracy or assess legitimate grounds.
Data Portability
Receive your data in a structured, machine-readable format, or request we transfer it directly to another provider where technically feasible.
Object to Processing
Object to processing based on legitimate interests or for direct marketing purposes. We'll stop unless we have compelling grounds to continue.
How to Exercise Your Rights: Send your request to [email protected] with "Privacy Rights Request" in the subject line. We'll verify your identity and respond within one month. If your request is complex, we might need an extra two months, but we'll let you know within the first month if that's the case. There's no charge unless your request is clearly unfounded or excessive.
How We Protect Your Data
We take security seriously, but we also know that no system is completely bulletproof. Here's what we do to protect your information and what you should know about the limitations.
Our website uses SSL encryption for all data transmission. User accounts require strong passwords, and we hash and salt them before storage. Access to personal data is restricted to staff members who need it for their specific role, and we log all access for audit purposes.
We regularly back up data to prevent loss and test our recovery procedures. Our systems are monitored for unusual activity, and we patch security vulnerabilities promptly. Staff receive training on data protection and confidentiality.
If we experience a data breach that poses a risk to your rights and freedoms, we'll notify you within 72 hours and explain what happened, what information was affected, and what steps we're taking. We'll also report it to the Data Protection Commission as required by Irish law.
Cookies and Tracking
Our website uses cookies to function properly and to understand how visitors use our site. Essential cookies are necessary for basic functionality like maintaining your login session. We also use analytics cookies to see which pages get visited most and where people spend their time.
You can control cookies through your browser settings, though disabling essential cookies will affect site functionality. We don't use advertising cookies or share cookie data with advertising networks.
Types of Cookies We Use
- Essential cookies that remember your login status and course progress
- Analytics cookies that help us understand site usage patterns (anonymized)
- Preference cookies that remember your settings and choices
Children's Privacy
Our programmes are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we'll delete it.
Changes to This Policy
We review and update this policy periodically. When we make significant changes, we'll notify you by email or through a prominent notice on our website. The "Last Updated" date at the top tells you when we last revised the policy.
Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account or stop using our services.
International Data Transfers
We primarily store and process data within the European Economic Area. When we use service providers based outside the EEA, we ensure appropriate safeguards are in place through approved transfer mechanisms like standard contractual clauses.
If you're accessing our services from outside the EEA, your information will be transferred to Ireland for processing. By using our services, you consent to this transfer and processing.
Regulatory Authority
We're registered with the Data Protection Commission, Ireland's supervisory authority for data protection. If you have concerns about how we handle your data and we haven't resolved them to your satisfaction, you can lodge a complaint with the Commission.
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Phone: +353 57 868 4800
Email: [email protected]